Privacy policy
1. Introduction
AMO Mattress ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection law.
By using our website or purchasing from us, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
When you use our website or place an order, we may collect the following information:
Name
Billing and delivery address
Email address
Telephone number
Payment information (processed securely through our payment providers)
Order history
Products viewed or added to your basket
IP address
Browser and device information
Website usage information collected through cookies
3. How We Collect Your Information
We collect information:
When you place an order.
When you create an account.
When you contact us.
When you subscribe to our marketing emails.
Automatically through cookies and similar technologies when you browse our website.
4. How We Use Your Information
We use your personal information to:
Process and deliver your orders.
Take payment securely.
Provide customer support.
Manage returns, refunds and warranty claims.
Contact you regarding your order.
Improve our website and customer experience.
Prevent fraud and protect our business.
Comply with our legal obligations.
Send marketing emails where you have chosen to receive them.
We will only send promotional emails if you have opted in. You can unsubscribe at any time using the link included in every marketing email.
5. Legal Basis for Processing
Under UK GDPR, we process your personal information because:
It is necessary to fulfil our contract with you.
We have a legal obligation to keep certain records.
It is in our legitimate interests to operate and improve our business.
You have provided consent (for example, for marketing communications).
6. Payment Information
We do not store your full debit or credit card details.
Payments are processed securely by our authorised payment providers using encrypted payment systems.
7. Sharing Your Information
We only share your personal information where necessary.
This may include:
Payment providers
Delivery companies
Website hosting providers
IT service providers
Professional advisers
Government authorities where required by law
Our website is hosted on the Shopify platform, which securely processes certain personal information to enable us to operate our online store.
We never sell your personal information to third parties.
8. Cookies
Our website uses cookies to:
Keep your shopping basket active.
Remember your preferences.
Analyse website traffic.
Improve website performance.
Help us provide relevant advertising.
You can manage or disable cookies through your browser settings.
9. How Long We Keep Your Information
We only keep your personal information for as long as necessary to:
Fulfil your orders.
Provide customer support.
Meet legal and accounting obligations.
Resolve disputes.
Prevent fraud.
When your information is no longer required, it is securely deleted or anonymised.
10. Your Rights
Under UK data protection law, you have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where appropriate.
Restrict or object to certain processing.
Request a copy of your information in a portable format.
Withdraw your consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
11. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.
12. Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
While we work hard to protect your information, no method of transmitting data over the internet can be guaranteed to be completely secure.
13. Children's Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
15. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
AMO Mattress
Email: info@amomattress.com
Registered Office:
OPULENCE BEDS GROUP LTD
633 Halifax Road
Liversedge
WF15 8HG
United Kingdom
16. Complaints
If you have any questions or concerns about how we handle your personal information, please contact us in the first instance and we will do our best to resolve the matter promptly.
If you remain unhappy with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.