Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and, where reasonably possible, in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at info@amomattress.com.

If your return is approved, we will provide you with instructions on how and where to return your item. Returns sent without prior authorisation will not be accepted.

Unless your item is faulty, damaged or incorrect, customers are responsible for the cost of returning goods.

If you have any questions regarding a return, please contact us at  info@amomattress.com.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it is delivered. If your item arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible so we can resolve the issue promptly.

Where possible, please include photographs of the item and any damage to the packaging to help us assess your claim.

Hygiene & Non-Returnable Items

For hygiene reasons, mattresses that have been unsealed, used, slept on, stained, marked, or removed from their protective packaging cannot be returned unless they are faulty.

We also cannot accept returns for:

Custom-made or made-to-order products.
Personalised items.
Gift cards.
Clearance or sale items.

If you are unsure whether your item is eligible for return, please contact us before requesting a return.

Exchanges

If you would like to exchange an item, the quickest way is to return the original item (subject to approval) and place a new order for the replacement product.

Your Consumer Rights

If you purchased online or over the telephone, you may have the right to cancel your order under the Consumer Contracts Regulations 2013. Certain items, including custom-made products and sealed hygiene products that have been opened, may be exempt from this right.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If your goods are faulty, not as described, or not fit for purpose, please contact us and we will arrange an appropriate repair, replacement or refund where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Refunds are typically processed within 5–10 business days, although it may take additional time for your bank or card provider to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at info@amomattress.com.